If the product does not meet your expectations, you can return it or exchange it for another product within 14 days. We require the product to be unused and in its original condition. Products must always be returned in their original packaging.
To make the return process as easy as possible, we ask you to fill-out and submit an electronical RMA/Exchange ticket to us here.
If you wish to return a package you can take it to the post office and send it free of charge to and with the following shipping details:
ASIAKASPALAUTUS /POSTI KLO 16
Delotec Oy/Fenix Nordics
Please clearly provide your name and address using the returns form included in your delivery. Attach a customer return address card (available at the post office) to the package and ask for a receipt showing that you have returned the package.
We will refund the purchase price of the product you return to the bank account you provide on the returns form.