Frequently Asked Questions

1. Add product(s) to a shopping basket by clicking 'Add to cart' -button.
2. Click a basket icon from the up right corner of the page to see your shopping basket. YOu can move to shopping basket by clicking 'View Basket' -button.
3. In case you have discount and/or voucher code, input these to discount code/voucher fields in the shopping basket page.
   
4. Click button 'Checkout' and you are directed to Checkout-page.
5. You can buy products by login to your MyFenix-account, or register as a new MyFenix member. You can also buy products by guest.
6. Input delivery and billing details.
7. Choose terms of delivery
8. Choose terms of payment
9. You can subscribe for a free MyFenix newsletter on upcoming special offers and product news in you like.
10. Before leaving you order, you need to approve the terms of sales.
11. Pay your order by pressing 'Confirm Order' -button.
12. After succesful settlement, you are directed back to our page.
13. You receive an order confirmation by email. In case, you will not get the order confirmation, please contact our customer service team.

You can cancel items or orders that haven't entered the shipping process yet by calling us at +358 14 337 9460. In case your order has already been shipped.

You have the right to cancel an online order under the Consumer Contracts Regulations and get a refund, here is how to do it.

The payment service between vendors and consumers is offered by Paytrail Oyj (Company registration number 2121703-0) in co-operation with banks and credit institutions. You as a consumer are not required to register or pay extra costs for using the payment service. Paytrail Oyj is an authorized payment institution supervised by the Financial Supervisory Authority. All data transfer and money transactions are SSL secured meaning that no external party can see your personal information. Paytrail will show as the recipient of the payment.

Payment options

You can use the online payment services of all Finnish banks.
Card Payments and MobilePay by Visa, Visa Electron, MasterCard or Business Eurocard
Paypal
Cash on Delivery
Invoice (authorized company customers)

If the product does not meet your expectations, you can return it or exchange it for another product within 14 days. We require the product to be unused and in its original condition. Products must always be returned in their original packaging.

To make the return process as easy as possible, we ask you to fill-out and submit an electronical RMA/Exchange ticket to us here.

If you wish to return a package you can take it to the post office and send it free of charge to and with the following shipping details:

ASIAKASPALAUTUS /POSTI KLO 16
PALAUTUSTUNNUS: 619203
PUHELINNUMERO: 0405104680
Delotec Oy/Fenix Nordics
Ahjokatu 13
40320 Jyväskylä

Please clearly provide your name and address using the returns form included in your delivery. Attach a customer return address card (available at the post office) to the package and ask for a receipt showing that you have returned the package.

We will refund the purchase price of the product you return to the bank account you provide on the returns form.