Fenixlight Ltd., offers product and technical support through its authorized retailers. The authorized retailers has the most up to date Fenix product information and can provide product and technical support for your Fenix Illumination tools.
Registering your Fenix product on this web site and providing proof of purchase from an authorized reseller (FI-code and reseller name), qualifies you to receive an additional 6 months limited warranty. Check out all the authorized Fenix resellers from the Fenix reseller locator list.
5 years free repairs: Fenix will offer free repair within 5 years for lights from the date of purchase if problems develops with normal use. Different warranty period for different products:
Flashlight, Headlamp, Bike light and Camping lantern (included rechargeable lights but not built-in battery).
5 Years (rechargeable battery excluded)
Flashlight, Headlamp, Bike light and Camping lantern (with built-in battery).
|2 Years (battery included)|
Rechargeable battery, Battery charger, Bike mount and Remote pressure switch.
Limited lifetime warranty
For lights past the free repair warranty period, we provide lifetime repairs but will charge for parts. The distributor will notify customer the cost of the part before repair.
Customers request after-sale servcie from Fenix distributors or dealers by providing with a completed Fenix warranty card, purchase invocie or receipt.
What is excluded in warranty
The free warranty does not cover any damages or failure caused by: normal wear, rough operation, battery leakage, any defects or damages caused by the improper operations include but not limited to the operation which does not comply with the warranty or notes shown in the product specification. For example , the product specification will describe that please do not disassemble the sealed head, as doing so can damage to the flashlight and will void the warranty.
Any defects or damaged led by other behaviors which can not be controlled by Fenix reasonably.
To make a warranty claim, please contact our warranty service department with the information listed as following: Name, Type/model of warranty item, serial number, age of the product adn description of the problem.
Note: 5 Years warranty is only valid for all flashlights that are purchased since 1st of August 2015.